The devices, typically mounted on officers’ shirts, are meant to build transparency and trust. For claims work they provide a lens into the event that witness statements cannot. Claims are often adjudicated as “not sustained” because no witnesses are present and the file is the claimant’s word. Video changes that dynamic.
Advocates of body-worn camera video for risk and insurance argue that the technology facilitates quicker resolution of claims and lawsuits, with better evidence documentation and increased accountability with claimants.
Perceived benefits
- Body-worn camera video may increase claims legitimacy.
- Cameras have a civilizing effect, with improved transparency among claimants.
- Claimants are less likely to file frivolous claims when BWC footage is obtained.
- Evidentiary benefits that expedite resolution of claims or lawsuits and improve evidence analytics.